Shipping policy

Shipping Policy

Every order from Sullivan Equipment Co. ships fully insured, and tracking is always included.

 

Delivery Times

Most orders deliver within 5–7 business days. Because every product ships differently, the estimated delivery time shown on each product page is the one to go by for that item. Made-to-order and specialty items may take longer depending on the manufacturer’s production schedule. When that applies, the lead time is listed on the product page.

 

Order Processing

Orders are processed Monday through Friday. Most in-stock items ship within 1–3 business days after your order is placed. You’ll receive a confirmation email once your order ships, including tracking information.

 

Shipping Methods

We use a network of trusted freight carriers and parcel services.

• Standard shipping: for most small and mid-size products.
• Freight delivery: for oversized or heavy items such as attachments, implements, and large equipment. Freight deliveries are curbside unless otherwise noted.
• Warehouse pickup: available on select products. When offered, it appears as a delivery option on the product page.

If your location needs special accommodations, such as limited access, liftgate service, or residential delivery, please contact us before your order ships so we can make arrangements.

 

Insurance and Tracking

Every order ships fully insured, and tracking is always included. As soon as your order leaves the warehouse, we’ll send tracking details so you can follow your delivery.

 

Receiving Your Shipment

Please inspect your shipment carefully before signing for it.

• If you see any damage or missing items, note it directly on the carrier’s delivery receipt and take photos.
• Report any shipping damage to us within 48 hours of delivery so we can file a claim and resolve it quickly.

Damage that isn’t reported within 48 hours may limit our ability to assist with a replacement or repair.

 

Where We Ship

We ship within the continental United States. We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations.

 

Order Changes and Cancellations

To change or cancel an order, contact us as soon as possible at support@sullivanequipmentco.com or (800) 260-8983. Once an order has shipped, it can’t be modified or canceled.

 

Backordered or Delayed Items

If an item is backordered or delayed, we’ll notify you right away with an estimated ship date. You can choose to wait for it or request a full refund before it ships.

 

Questions

For shipping questions or delivery concerns, call (800) 260-8983, Monday through Saturday, 7AM–5PM EST, or email support@sullivanequipmentco.com.