Policies

Shipping Policy

Every order ships fully insured with tracking included, so you always know where your equipment is and that it's protected on the way.

  • Most orders: 5–7 business days
  • Always fully insured
  • Tracking on every order
5–7 Business Days Typical delivery. Each product page shows its exact estimate.
Fully Insured Every shipment is insured from our door to yours.
Tracking Included Follow your order from the moment it ships.
Lower 48 States We ship throughout the continental United States.

Last updated: November 2026

Delivery Times

Most orders deliver within 5–7 business days. Because every product ships differently, the estimated delivery time on each product page is the one to go by for that item.

Made-to-order and specialty items can take longer depending on the manufacturer's production schedule. When that applies, the lead time is listed on the product page.

Order Processing

Orders are processed Monday through Friday. Most in-stock items ship within 1–3 business days after your order is placed. You'll receive a confirmation email once your order ships, with tracking so you can follow it the whole way.

Shipping Methods

We use a network of trusted freight carriers and parcel services to get your order to you safely.

  • Standard shipping: for most small and mid-size products.
  • Freight delivery: for oversized or heavy items like attachments, implements, and large equipment. Freight deliveries are curbside unless otherwise noted.
  • Warehouse pickup: available on select products. When offered, you'll see it as a delivery option on the product page.

If your location needs special accommodations, such as limited access, liftgate service, or residential delivery, please contact us before your order ships so we can make arrangements.

Insurance & Tracking

Every order ships fully insured, and tracking is always included. As soon as your order leaves the warehouse, we'll send tracking details so you can monitor your delivery from start to finish.

Receiving Your Shipment

Before signing for your delivery, please inspect your shipment carefully.

  • If you see any damage or missing items, note it directly on the carrier's delivery receipt and take photos.
  • Report any shipping damage to us within 48 hours of delivery so we can file a claim and resolve it quickly.

Damage that isn't reported within 48 hours may limit our ability to help with a replacement or repair, so please check your delivery right away.

Where We Ship

We ship throughout the continental United States. We don't currently ship to Alaska, Hawaii, U.S. territories, or international destinations.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible at support@sullivanequipmentco.com or (800) 260-8983. Once an order has shipped, it can't be modified or canceled.

Backordered or Delayed Items

If an item is backordered or delayed, we'll let you know right away with an estimated ship date. You can choose to wait for it or request a full refund before it ships.

Questions

For any shipping questions or delivery concerns, call us at (800) 260-8983, Monday through Saturday, 7AM–5PM EST, or email support@sullivanequipmentco.com.

Still Have Questions?

We'll Get You an Answer

Call and talk to a real person about delivery, freight, or anything else.

Call (800) 260-8983 Track Your Order