Star Industries Crane Forks

Sullivan Equipment Co products, except as noted below, are warranted to the original purchaser against defective workmanship and/or materials (when properly installed, used, and maintained) for a period of 5 years from the date of delivery to the customer by an authorized Sullivan Equipment Co dealer or directly from Sullivan Equipment Co. This warranty does not cover misuse, abuse, normal wear and tear, or accidental damage.

WARRANTY CLAIM NOTIFICATION:

Product defects should be reported to the Sullivan Equipment Co dealer from whom the product was purchased or directly to Sullivan Equipment Co in writing promptly after discovery. Preferably, photographs showing the defect should also be provided along with a written report of the circumstances involved. Warranty claims not made within 30 days after discovery of the defect shall be null and void.

WARRANTY DETERMINATION:

If a warranty claim is found to be valid and made within the warranty period, we reserve the right, at our discretion, to repair the defect, replace the product with the same or current model free of charge, or issue a credit for the reasonable cost of repair or take possession of the equipment and issue reimbursement for its calculated value.

WARRANTY PROCEDURE:

Upon notification, Sullivan Equipment Co will determine if the product needs to be returned for inspection or repair or if the dealer or another entity can be authorized to make the repair at their location, or if other solutions are appropriate. Dealer or other entity repairs must have prior written authorization. Reimbursement will be at the current “Sullivan Equipment Co Warranty Labor Rate” and will not include reimbursement for offsite travel. A Warranty Claim Form must be submitted within 45 days of warranty repair authorization to receive credit for repair.

A return authorization number must be obtained from Sullivan Equipment Co before a product can be returned for inspection and/or warranty, and that number must appear on the return shipping label. Upon inspection, Sullivan Equipment Co will determine if the product is defective and, if so, whether it will be repaired or replaced. Repair or replacement is at the discretion of Sullivan Equipment Co. Transportation charges to Sullivan Equipment Co are not covered under the warranty and must be prepaid by the dealer or customer unless it is within the first two years of warranty. In this case, if evidence acceptable to Sullivan Equipment Co is provided that the product is defective and the return is from within the continental United States or Canada, Sullivan Equipment Co will arrange for return shipment at their expense. Products found to be defective within the initial two-year period and returned to Sullivan Equipment Co for repair or replacement will be returned to the dealer or customer freight prepaid, provided it is within the continental United States or Canada. Products shipped outside the United States or Canada and those under warranty after the initial 2 years will be shipped freight collect. Unwarrantable products will be returned freight collect at the request of the dealer or customer, otherwise, they will be destroyed.

LIMITATION OF DAMAGES:

Sullivan Equipment Co's obligation under this warranty does not include the cost of installation, duties, taxes, or any other charges whatsoever, nor does it include any liability for direct, indirect, incidental, or consequential damages or delay. Sullivan Equipment Co’s liability for any and all losses and damages to the purchaser resulting from any cause, including negligence or breach of any form of warranty (express or implied) by Sullivan Equipment Co, alleged damage for defective goods—whether the defects are discoverable or latent—shall, in no event, exceed the purchase price of the particular goods. Products repaired or replaced under this warranty are warranted only for the remainder of the original warranty period. Any improper use, including operation after the discovery of defective or worn parts not approved by Sullivan Equipment Co, or any alteration or repair by others that, in Sullivan Equipment Co's judgment, materially and adversely affects the product, will void this warranty.

EXCEPTIONS TO ABOVE WARRANTY TERM LENGTH:

2-year Warranty: Medium Duty Auger Drives

1-year Warranty: Auger Bits and Auger Accessories (excluding auger drives), Crane Forks, Grapples, 4 In 1 Buckets, Angle Broom, Mad Beaver Brush Cutters, Big Mouth Tree Shears, Self Dumping Hoppers, Replacement Forks, and Over the Bucket Forks.

6-month Warranty: Concrete Mixers

THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES (WRITTEN, ORAL, OR IMPLIED), INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

We offer a 30 day return window on all eligible products. Items must be in the same condition they were received and include all original parts and packaging. To start a return or if you have any questions about your order, email support@sullivanequipmentco.com or call 800-260-8983. We’re here to help.

We ship fast across the U.S. Many items qualify for free shipping (exclusions may apply based on brand and product type). Most orders ship out within 1–2 business days and arrive in about 4–7 business days. Bigger or heavier items may ship by freight and will need a scheduled curbside delivery. Please double-check your contact information at checkout. If you have any questions or need help, call 800-260-8983 or email support@sullivanequipmentco.com.